Delete Your NiagaKira Account
You can delete your personal account, a business workspace, or both. You can do this from inside the app, or request it here if you no longer have NiagaKira installed. This page explains what each option means so you can choose with a clear picture.
Your personal account
Your sign-in, profile and membership of any business workspaces are removed. You will no longer be able to sign in.
If you are a team member, the business's records stay with the business. Deleting your account does not delete a workspace that belongs to someone else.
If you are the only owner of a workspace, you need to delete that workspace first, or transfer ownership to another user, before your personal account can be deleted. Where a workspace has several owners, deleting one owner's account leaves the business and the other users untouched.
A business workspace
The business profile, its recorded income and expenses, receipt images and documents, merchants, categories and the accounting records built from them are removed for every user of that workspace.
Only an owner of the workspace can request this. Your personal account stays, unless you ask for it to be deleted too.
Export your transaction records as CSV from the app and keep any receipt images you need. The CSV export covers transactions; it may not include receipt images or every document. Your business remains responsible for keeping the records the law requires.
One straightforward process
There is no waiting period and no scheduled deletion. You submit the request; the NiagaKira team processes it.
Request deletion. Start your deletion request in NiagaKira or through this page.
Verification. Your identity and relevant permissions are verified. For a business workspace, we check that you are an owner.
Confirmation. Review what will be deleted and confirm your request.
Request submitted. Your request is recorded and forwarded to the NiagaKira team. Submitting a request is not the same as completed deletion.
Deletion processed. We process the deletion of the relevant account or business data, normally within seven (7) working days after verification, subject to applicable legal retention requirements.
Completion confirmed. We notify you when deletion is complete. Once completed, it generally cannot be reversed.
We normally complete verified account or business deletion requests within seven (7) working days. We will notify you when deletion is complete. If additional verification or processing time is required, we will keep you informed.
Working days exclude weekends and Malaysian public holidays. This is a processing timeframe, not a recovery period.
What “deleted” means
The seven-working-day timeframe concerns removal from our active systems. Once removed, you and anyone else with access can no longer see or use the data.
Routine backup copies may remain until their retention cycle expires. Deleting from our systems and our providers' systems is a process, not a single instant.
We may keep limited information where the law requires it, or where it is needed for security, fraud prevention or resolving a dispute. The Privacy Policy explains this.
Letting a paid subscription lapse is a separate process: that workspace stays read-only for 90 days so you can export, as described in the Terms of Service. It never stops you from requesting deletion whenever you choose.
From within NiagaKira
If you still have the app installed, go to Settings → Delete Account and choose Delete Business Account / Delete Personal Account. You will be asked what to delete and to confirm once. The request is recorded in NiagaKira and passed to the team to process; you do not need to send an email or contact support separately.
Business owners have two separate actions: Delete Business Account, for the workspace and its records, and Delete Personal Account, for your personal account. If you are the sole owner of a workspace, delete that business first (or transfer ownership, where supported); your personal account can be deleted once that is complete. The app will tell you if a business still needs to be resolved.
What happens after you ask
We reply to the email address linked to your account to confirm the request came from you. For a workspace, we also check that you are an owner.
Once verified and confirmed, the NiagaKira team processes the deletion, normally within seven (7) working days. If more time is needed, we will tell you.
We let you know when deletion is complete. After that, it generally cannot be reversed.